My welcome flow is not working

Forum|Forum|3 years ago
September 3, 2022
7 replies
152 views

Hello!

I am hoping to find some help with my welcome flow.

I have created a pop up on my shopify account to collect email and phone numbers.

I linked my flow to that list and made sure my shopify integration was working properly.

I am getting names, emails and phone numbers on my list but the emails are not being sent out.

I was hoping to get some help.

Thank you

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Best answer by Omar

Thanks for Sharing @KnotAverageMacrame

I noticed the email bounced, can you make sure it's a valid emailaddress and try it again?

In the flow could you please click on show analytics top right and click on the trigger in top, then click preview trigger setup button and browse through the list and see if people are qualifying to entering the flow?

Also I'm seeing you're sending both email and sms at the same time. Is that also your goal?

Omar Lovert // Polaris Growth // Klaviyo Master Gold Partner

Omar

2025 Champion

Hi @KnotAverageMacrame,

Can you share a screenshot of welcome flow trigger?
Some things that are important, if double opt-in is activated people need to confirm their email before getting added to that list.

Make sure you don't have filters active or delays setup and that the emails in that flow are either on manual and/or live. Also make sure the flow is triggered on “when someone subscribes to … list”

In top you're able to test your setup by clicking on the preview trigger setup button to see if people are being queued up in this flow.

If that doesn't help please share your flow setup.

Omar Lovert
Polaris Growth

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

K

KnotAverageMacrameAuthor

Contributor I

K

KnotAverageMacrameAuthor

Contributor I

Thank you for your help.

I have already made sure that single opt in is selected.
I have gone through a majority of the troubleshooting recommendations too.

K

KnotAverageMacrameAuthor

Contributor I

OmarAnswer

2025 Champion

Thanks for Sharing @KnotAverageMacrame

I noticed the email bounced, can you make sure it's a valid emailaddress and try it again?

In the flow could you please click on show analytics top right and click on the trigger in top, then click preview trigger setup button and browse through the list and see if people are qualifying to entering the flow?

Also I'm seeing you're sending both email and sms at the same time. Is that also your goal?