Need solution to receive MMS (image+video) from subscribers

Question

We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!

David To · Accepted Answer

Hey @brit,Great question!At present, MMS responses to SMS/MMS you’ve sent aren’t supported through our Klaviyo conversations. Great attempt at using our Zendesk integration to mitigate this! Unfortunately, alongside Zendesk, our Gorgias integration would have similar troubles receiving MMS responses.One workaround I’m aware of in order to receive an MMS response is being provided a link/URL of the media source. Because the link/URL would be responding as a normal SMS, you’ll be able to receive it under conversations and navigate to the link/URL to see the full media. Depending on what it is you were trying to achieve, in some cases, I’ve seen users set up some comprehensive SMS keywords which instructs users to upload their media to a hosting provider and respond with the sharable URL.Thinking further on this, you can potentially setup an SMS keywords that providers your users a hosting link in order for your recipients to upload their media which would be directly accessible to you too.I hope this helps!David

MercedesP · Answer

I need a solution to receive MMS (image+video) from subscribers too!I see your solution of setting up “comprehensiveSMS keywordswhich instructs users to upload their media to a hosting provider and respond with the sharable URL.”Unsure which hosting provider would be best right now - ie google drive? - but whatever a subscriber uploads would be hard to link backto them…Noidea who shared what pic etc.Wouldn’t work if you are using this to say get a before picture x date and later a after picture..Is there a better or more seamless option as it’s a year later?Is easily receiving MMSon your radar to implement asap? Is there timeline for this?I need this ONE feature.I’d like to stay with Klaviyo for this - and have my emails and sms easilylinked - but almost all other SMS platforms I’ve spoken to offer the ability to easily receive mms/photos…and they’re either comparable in price or cheaper.I’m shocked you don’t offer this yet.Thank you for any and all help and seriously considering this if it’s not on your near term priority list!

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