Contributor I

Solved

No buyers are entering the Review Flow

Forum|Forum|2 years ago
March 15, 2024
9 replies
381 views

For an unknown reason buyers aren’t entering the flows to request reviews.

Flows were set up long before the purchases and now we’re lost as to why emails aren’t going out.

Has anyone experienced anything similar?

Flows

Best answer by In the Inbox

Hi @Moodeys

I am curious to hear what @standoutecom might also suggest here, but I thought I would jump in. Looking at the conditions in your flow settings, my suspicion is that the Online Order is conflicting with the Point of Sale orders where the conditions both need to be met. I am not 100% sure, but try removing one and see if the preview works. If it does, then you can set up two different review request flows, one for online only order and another specific to the Point of Sale orders.

Give that a try!

@In the Inbox

standoutecom

Problem Solver III

Hey @Moodeys , it seems that the “Ready to review” trigger isn’t working properly. What are the conditions for this trigger to fire?

Michael Ive // standoutecom.com //

M

MoodeysAuthor

Contributor I

Hey @Moodeys , it seems that the “Ready to review” trigger isn’t working properly. What are the conditions for this trigger to fire?

Thanks for the reply! The top photo shows the conditions, unless there is somewhere else to alter these?

In the InboxAnswer

2025 Champion

Hi @Moodeys

I am curious to hear what @standoutecom might also suggest here, but I thought I would jump in. Looking at the conditions in your flow settings, my suspicion is that the Online Order is conflicting with the Point of Sale orders where the conditions both need to be met. I am not 100% sure, but try removing one and see if the preview works. If it does, then you can set up two different review request flows, one for online only order and another specific to the Point of Sale orders.

Give that a try!

@In the Inbox

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

M

MoodeysAuthor

Contributor I

Hi @In the Inbox Unless we’re being particularly slow, I don’t see how I can remove the option for POS sales.

Theres no option apart from changing the day delay in these fields.

J

Josh Taylor

Contributor I

Having the same issue.

E

Everleaf

Contributor I

Having the same issue and support is not able to help. Has anyone fixed this?

J

JeffLovesReviews

Klaviyo Employee

Hey @Everleaf! I’m Jeffrey from the Reviews team.

Could you tell me what issue you’re facing?

P

Pater123

Contributor I

Hi, I’m having this same issue. A customer placed an order, I then fulfilled that order over 2 weeks ago, and they haven’t been added to the review request flow. The metric for the flow is ready to review, but I can’t figure out why they haven’t been added. thanks

H

HolyHooliogan

Contributor I

Having the same issue. I had reviews go out for point of sale order but it is not going out for online orders.

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