No Placed Orders events on Campaign page

Question

Hi there!I'm encountering a peculiar situation. Since February 1st (when we updated everything concerning the new Google/Yahoo policy thingy), all the campaigns we've sent out display open rates and click rates, but the Placed Order analytics remain at $0, even though we're certain there should be a significant number of orders stemming from these specific campaigns. Are there additional actions we need to take in Klaviyo concerning the Google/Yahoo policy changes that were implemented on February 1st? Given that all other Placed Order results were accurately reported before this date, I suspect it might still be related to these changes.Thanks in advance!

kaila.lawrence · Accepted Answer

@LiisiHa! That will definitely do it. (By the way, confirmed any deliverability requirements would not have any effect on Placed Orders.)You shouldn’t need to adjust anything for Placed Order to track properly, but if it’s still not working I’d go back and reconfirm any data migrationyou did from WooCommerce to Shopify imported properly. Unfortunately, that’s something you’ll need to consult with Shopify on if anything is amiss. These guides might help, though!Getting started with ShopifyTroubleshooting your Shopify integration

Liisi · Answer

Hi! Thank you for your reply!Now that you've mentioned it, we actually did switch platforms from WooCommerce to Shopify around the same timeframe! I can't believe it didn't cross my mind. Should I modify the Placed Order trigger somewhere in the metrics?

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