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Contributor IV
June 20, 2022
Solved

Non subscribed segment

  • June 20, 2022
  • 2 replies
  • 288 views

I’m trying to create a ‘non subscribed’ segment but omitting those who have received an abandoned basket email in the last 10 days OR are about to received an abandoned basket email.

What parameters should I be using?

    This topic has been closed for replies.
    Best answer by retention

    Hi @lorenmn, you could try this:

    • Person Is Not in List YOUR-MAIN-LIST AND
    • Has Checkout Started at least once in the last 10 days AND 
    • Has Placed Order zero times in the last 10 Days

    The first line looks for anyone that’s not Subscribed to your main List - assuming most of your subscribers belong to a single Main List.  That means, if you’re not in the List, you are “non subscribed.”

    The second and third line just removes anyone who has Started a Checkout in the Last 10 Days and didn’t place an order.  Those are the people who have either received your Cart Abandonment Email or about to since they haven’t made a purchase yet.  

    Hope that helps!

    2 replies

    retention
    Partner - Platinum
    retentionAnswer
    2025 Champion
    June 21, 2022

    Hi @lorenmn, you could try this:

    • Person Is Not in List YOUR-MAIN-LIST AND
    • Has Checkout Started at least once in the last 10 days AND 
    • Has Placed Order zero times in the last 10 Days

    The first line looks for anyone that’s not Subscribed to your main List - assuming most of your subscribers belong to a single Main List.  That means, if you’re not in the List, you are “non subscribed.”

    The second and third line just removes anyone who has Started a Checkout in the Last 10 Days and didn’t place an order.  Those are the people who have either received your Cart Abandonment Email or about to since they haven’t made a purchase yet.  

    Hope that helps!

    Joseph Hsieh // retentioncommerce.com // X: @retention
    lorenmnAuthor
    Contributor IV
    July 1, 2022

    Great. That helped. Plus I’d messed up my parameters. I have 2 lists but had it set as ‘OR’ instead of ‘AND’. Doh!