Not receiving 2-step authentication code

Forum|Forum|3 years ago
April 5, 2023
2 replies
438 views

I’m not getting the 2-step authentication code to log into my Klaviyo account. So I’m locked out of my account and I can’t ask for a support ticket because I am locked out of my account. How do I get back in. Very Frustrating.

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Best answer by Taylor Tarpley

Hi @JaniceBLW,

Thanks for sharing your question with us!

I can see that you have also opened a ticket with our support via this external form and choosing the account access dropdown option . Happy to see you’re getting help to fix this!

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @JaniceBLW,

Thanks for sharing your question with us!

I can see that you have also opened a ticket with our support via this external form and choosing the account access dropdown option . Happy to see you’re getting help to fix this!

Thanks for participating in the Community!

-Taylor

L

Lbianchis

Contributor I

Hello ! I am having a similar problem. I want to give access to my klaviyo account as new user to a talent that will work on my klaviyo campaigns and I am not receiving access codes emails. Wonder why. need help with this please.

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