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anejako
Problem Solver I
anejako
Problem Solver I
May 10, 2023

One-off responses to sends from Klaviyo

  • May 10, 2023
  • 2 replies
  • 124 views

How do you handle one-off responses that come back from Klaviyo SMS and email sends? 

Do you have a dedicated team that handles this or can something more automated be created based on content in the response?

    This topic has been closed for replies.

    2 replies

    David To
    Klaviyo Employee
    David To
    Klaviyo Employee
    May 11, 2023

    Hello @anejako,

    Welcome to the Klaviyo Community!

    I would love to hear from other Community members on how they’re managing this as well! 

    In my experience, I’ve seen some users curate custom flows using automated keyword responses that have shown success. Our How to create flows to respond to sent SMS messages Help Center article goes into further details on this strategy. 

    Other times, I’ve seen members integration either Zendesk or Gorgias to manage those SMS responses to get back to their customers in a timely manner. I’ve also seen a combination of both these strategies too. 

    I hope this helps!

    David

      anejako
      Problem Solver I
      anejakoAuthor
      Problem Solver I
      May 11, 2023

      Yes, that’s the sort of thing I was looking for!

      Alex Nejako, Nejako Solutions, anejako@nejakosolutions.com, Schedule a Calendly meeting with Alex here https://calendly.com/anejako/30min
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