Hi,
I did a shopping cart abandonment reduction campaign on Optimonk. I collect the email address. List it in optimonl. Klaviyo connection is fine. Still no email address is received in Klaviyo. I followed this article: https://support.optimonk.com/hc/en-us/articles/360021350540-Integrating-OptiMonk-Campaigns-with-Klaviyo
Everything is flawless up to point 10.
Can someone help me, what have I messed up?
Thanks,
Petwr
Best answer by stephen.trumble
Hey
Welcome to the Klaviyo community and thank you so much for reaching out for help!
Unlike many of our first-party integrations with eCommerce platforms and other tools, the OptiMonk integration is third-party meaning it was built completely by them and not us so we have minimal insight into how it works. As such, I highly recommend reaching out to OptiMonk's support team for assistance.
Here is a link where you can contact OptiMonk: https://support.optimonk.com/hc/en-us/requests/new
Sorry I can’t be of more help but I’m sure that OptiMonk will be able to help you finish your setup.
+60Hey
Welcome to the Klaviyo community and thank you so much for reaching out for help!
Unlike many of our first-party integrations with eCommerce platforms and other tools, the OptiMonk integration is third-party meaning it was built completely by them and not us so we have minimal insight into how it works. As such, I highly recommend reaching out to OptiMonk's support team for assistance.
Here is a link where you can contact OptiMonk: https://support.optimonk.com/hc/en-us/requests/new
Sorry I can’t be of more help but I’m sure that OptiMonk will be able to help you finish your setup.
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