Personalisation error - First name switches to Email address?

Forum|Forum|1 year ago
December 10, 2024
3 replies
59 views

Hi all

The First_Name personalisation field is in an email and for 2 of our test email accounts it displays as the person’s email address instead??

When I’ve checked these 2 people’s profiles, their first name is correctly displayed in the First_Name field.

Would be very grateful for assistance with this.

Thanks!

This topic has been closed for replies.

Best answer by Cathy from Howards

Hi Ali

It only shows the email address.
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.

Other test profiles displayed correctly who were not logged in to klaviyo.

Thanks Cathy

ali786

Expert Problem Solver I

@Cathy from Howards , can you share that tag here? Also, when you preview the email, does it show the first name there as well?

ali raza -🔎www.aliXemail.com

C

Cathy from HowardsAuthorAnswer

Contributor I

Hi Ali

It only shows the email address.
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.

Other test profiles displayed correctly who were not logged in to klaviyo.

Thanks Cathy

ali786

Expert Problem Solver I

Oh cool.

Thank you

ali raza -🔎www.aliXemail.com

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials