+1Hi all
The First_Name personalisation field is in an email and for 2 of our test email accounts it displays as the person’s email address instead??
When I’ve checked these 2 people’s profiles, their first name is correctly displayed in the First_Name field.
Would be very grateful for assistance with this.
Thanks!
Best answer by Cathy from Howards
Hi Ali
It only shows the email address.
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.
Other test profiles displayed correctly who were not logged in to klaviyo.
Thanks Cathy
+12
+1Hi Ali
It only shows the email address.
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.
Other test profiles displayed correctly who were not logged in to klaviyo.
Thanks Cathy
+12Oh cool.
Thank you
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
