+3Obviously the platform is not working white screen or infinite loading of every items in the flow. When trying to post a ticket to support, an error message, this is outright pathetic. Bloomreach was used in my previous endeavour, did not have those issues….
Best answer by alex.hong
Hello
Can you share a screenshot here of not being able to attach a screenshot in our support ticket? We currently have not reported any issues with that so I would like to see if you are properly navigating the tools or there is indeed an issue to be reported. I can see that you have just opened a ticket with your account and a Support rep will be looking into it.
have the possibility to send ticket in a simple and functionnal way
Can you clarify the issues you are facing with submitting a ticket for Klaviyo? I see that no tickets were created with the email associated with your Community account 
Here is our Support portal that you can access from your Klaviyo account
+60Hey
Glad you got the first post badge 😉 and happy you were able to come to the Klaviyo Community for help! Our community manager
This is clearly a bug affecting a number of customers, so I will make sure this gets rolled up to the appropriate team for a quick solution. Thank you so much for quick feedback, we rely on it to make Klaviyo better everyday!
+3If I got it right, the issue was up in the community 1 year ago… a bit of a long time, the least to say, to fix the problems. And my team is getting tired of this tool and the total lack of support...
+58Hi
As I do not see an open ticket connected to the email in your Community account, I would recommend contacting support and providing your browser’s dev console in a screenshot so that they can troubleshoot your account internally and look into it.
Thanks,
Alex
+3The place where you bug tickets is also bug, no screen shot could be attached I found out today… so situation is fairly cleared. The multiple bugs from Klaviyo got sorted asap (among which have the possibility to send ticket in a simple and functionnal way,even amazed to have to request that) or we switch to your competition as there is no way I am taking the risk of growing our emailing activity with such a tool. My team that did wasted enough time on this will not take it.
+58Hello
Can you share a screenshot here of not being able to attach a screenshot in our support ticket? We currently have not reported any issues with that so I would like to see if you are properly navigating the tools or there is indeed an issue to be reported. I can see that you have just opened a ticket with your account and a Support rep will be looking into it.
have the possibility to send ticket in a simple and functionnal way
Can you clarify the issues you are facing with submitting a ticket for Klaviyo? I see that no tickets were created with the email associated with your Community account
Here is our Support portal that you can access from your Klaviyo account
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