Pop up and button link

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Hi,

Klaviyo pop up has been freezing my website for the last 6 months. Thus I’ve removed it. When the pop up appears and we close it (with the X or by clicking next to it), we can’t click on anything anymore.

As they don’t find the solution to fix it, I came with a plan B. Building a landing page on my Shopify and now I want to link the button to collect the emails to Klaviyo. Here too, it seems they have no idea how to do that.

The way they suggested (https://help.klaviyo.com/hc/en-us/articles/4418052317339) is not working.

Anyone to support with a solution for both?

Thanks

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danielmontyAnswer

Partner - Silver

Hi Geraldine,

It sounds like an an embedded sign up form on your new landing page would be the best workaround for this. I have have seen a instance where a pop up was conflicting with a Shopify store theme code.

If you'd like me to take a look at the pop up error or help implementing an embedded sign up form, you can tap my profile picture and send me a message, I'll be happy to take a look :)

Daniel - Klaviyo Partner at marketingpals.com.au | Your Best Pals In Social Ads, Google Ads & Klaviyo Email Marketing.