Pop Up Form Issue

2 replies
199 views

Hi - my pop up form becomes stretched vertically when displayed on the desktop and mobile. See attached for how it should look and how it’s showing up. Any advice on how to fix this?

List growth & forms

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chloe.strangeAnswer

Community Manager

Hi @cbzhu,

I took a look and I see that you have removed the image from the mobile version.

With that said, there are a number of other settings that allow you to make adjustments specifically for mobile viewing, including:

Adjust content margins
Adjust text and heading sizes on mobile
Adjust text and heading spacing on mobile
Adjust block padding on mobile

I hope this helps!

~Chloe

chloe.strangeAnswer

Community Manager

Hi @cbzhu,

I took a look and I see that you have removed the image from the mobile version.

With that said, there are a number of other settings that allow you to make adjustments specifically for mobile viewing, including:

Adjust content margins
Adjust text and heading sizes on mobile
Adjust text and heading spacing on mobile
Adjust block padding on mobile

I hope this helps!

~Chloe

C

cbzhuAuthor

Active Contributor IV

Hi there - thank you for your response. It’s not just mobile that is being stretched vertically, but desktop. If you see the original images I showed, the first image is how it looks in the Klaviyo editor, which is how I’d like it to show up when people view the pop up form from their desktop, but the form is getting stretched vertically on desktop, per the second image. Any advice on how to fix this? Should I be changing something about the form height and width? These are my current settings. Thank you in advance.

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