Hi!
We implemented a pop up form on our client’s website last week and we have complaints of users not being able to add their email addresses in the email field.
We double-checked the settings and all fields are set correctly.
Do you know what could be causing this? or how to fix it?
Hi
Thank you for your question in the Klaviyo Community - we’re happy to help with your question!
Have you been able to test this on the clients website?
Are you able to share the site so we can take a quick look for you?
Also in addition to the reports of it not working, has it been isolated to a particular browser? ie; Chrome, Safari? etc, whilst this may not directly help resolve the issue it would be great to narrow down the issue.
I look forward to hearing from you.
Kylie
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