I’m unable to preview my email templates directly in Klaviyo or in my inbox. This feature has been not working for nearly 2 hours and it is impacting when I can get flows live- need to be able to preview templates to ensure data is being accurately pulled in.
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Hi
That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:
- Clear Cache and Refresh: Sometimes a browser cache can cause issues.
- Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
- Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.
If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!
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