Preview functionality not working?

Forum|Forum|1 year ago
January 23, 2025
1 reply
159 views

I’m unable to preview my email templates directly in Klaviyo or in my inbox. This feature has been not working for nearly 2 hours and it is impacting when I can get flows live- need to be able to preview templates to ensure data is being accurately pulled in.

Best answer by NOAH MERCY

Hi @jkind ,

That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:

Clear Cache and Refresh: Sometimes a browser cache can cause issues.
Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.

If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!

NOAH MERCYAnswer

Problem Solver II

Hi @jkind ,

That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:

Clear Cache and Refresh: Sometimes a browser cache can cause issues.
Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.

If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!

WHATSAPP NUMBER; 08118445633

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