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Hello,

I am creating a newsletter in which I am attempting to drag and drop both a section and columns. While I am able to drag and drop, the resulting section does not drop at the place where I placed my cursor but at another place in the newsletter. When I try to drag the section to the desired spot, it reverts to its original position. Please advise.

Thank you.

MaryAnn 

Hi ​@drmaryanndiorio ,

Thanks for your message!

It sounds like the section isn’t dropping where you want it. This can happen if:

  • Your browser zoom isn’t at 100%

  • You’re using a browser that’s not fully supported

  • The template has fixed sections

Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help 

Hope that helps!

Best,

Mike


Thanks so very much, Mike. I greatly appreciate your help. I’ll follow your instructions and let you know how I fare.

Many blessings to you!

MaryAnn


If you have any question you can send me a direct message. There is no problem


Hi, ​@mike digital101 ,

Problem solved! It turns out that my template had fixed sections.

Thanks again for your great help.

Many blessings,

MaryAnn


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