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May 23, 2025
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Problem Dragging and Dropping Section to Desired Location in Email

  • May 23, 2025
  • 7 replies
  • 260 views

Hello,

I am creating a newsletter in which I am attempting to drag and drop both a section and columns. While I am able to drag and drop, the resulting section does not drop at the place where I placed my cursor but at another place in the newsletter. When I try to drag the section to the desired spot, it reverts to its original position. Please advise.

Thank you.

MaryAnn 

    Best answer by mike digital101

    Hi ​@drmaryanndiorio ,

    Thanks for your message!

    It sounds like the section isn’t dropping where you want it. This can happen if:

    • Your browser zoom isn’t at 100%

    • You’re using a browser that’s not fully supported

    • The template has fixed sections

    Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help 

    Hope that helps!

    Best,

    Mike

    7 replies

    Problem Solver IV
    May 23, 2025

    Hi ​@drmaryanndiorio ,

    Thanks for your message!

    It sounds like the section isn’t dropping where you want it. This can happen if:

    • Your browser zoom isn’t at 100%

    • You’re using a browser that’s not fully supported

    • The template has fixed sections

    Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help 

    Hope that helps!

    Best,

    Mike

    +2348087340172 (Whatsapp number)
    May 23, 2025

    Thanks so very much, Mike. I greatly appreciate your help. I’ll follow your instructions and let you know how I fare.

    Many blessings to you!

    MaryAnn

    Problem Solver IV
    May 24, 2025

    If you have any question you can send me a direct message. There is no problem

    +2348087340172 (Whatsapp number)
    May 24, 2025

    Hi, ​@mike digital101 ,

    Problem solved! It turns out that my template had fixed sections.

    Thanks again for your great help.

    Many blessings,

    MaryAnn

    June 15, 2025

    Hi, Mike,

    So, I have another question. I mentioned that I wasn’t able to add columns where I wanted and you suggested that my template might have fixed sections. It does.  Now my question is, Can I override the fixed sections in a template and insert columns, or do I need to start over with a new template? I’ve already done a lot of work in this template and would hate to have to start over. Is there a way to disable the fixed sections?

    Thanks again.

    MaryAnn

    emma.owens
    Community Manager
    Community Manager
    July 3, 2025

    Hi ​@drmaryanndiorio ! 

    Jumping in for Mike here - you wouldn’t necessarily need to start over with your template, but what you can do is add a new section block and drag half of your blocks into that new section. This will then allow you to add a new section in between the two sections, and then insert your columns into that section. I understand that this is likely confusing without images or a video showing this, so if you feel like you need a visual I would suggest reaching out to our support team and they can take a look at your specific template and record a Loom showing how to do this!

    July 3, 2025

    Thanks so very much, Emma, for your kind reply. I have contacted Support as you suggested.

    Many thanks and blessings,

    MaryAnn