Hello,
I am creating a newsletter in which I am attempting to drag and drop both a section and columns. While I am able to drag and drop, the resulting section does not drop at the place where I placed my cursor but at another place in the newsletter. When I try to drag the section to the desired spot, it reverts to its original position. Please advise.
Thank you.
MaryAnn
Solved
Problem Dragging and Dropping Section to Desired Location in Email
+1Best answer by mike digital101
Hi
Thanks for your message!
It sounds like the section isn’t dropping where you want it. This can happen if:
-
Your browser zoom isn’t at 100%
-
You’re using a browser that’s not fully supported
-
The template has fixed sections
Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help
Hope that helps!
Best,
Mike
Hi
Thanks for your message!
It sounds like the section isn’t dropping where you want it. This can happen if:
-
Your browser zoom isn’t at 100%
-
You’re using a browser that’s not fully supported
-
The template has fixed sections
Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help
Hope that helps!
Best,
Mike
+1Thanks so very much, Mike. I greatly appreciate your help. I’ll follow your instructions and let you know how I fare.
Many blessings to you!
MaryAnn
+1Hi,
Problem solved! It turns out that my template had fixed sections.
Thanks again for your great help.
Many blessings,
MaryAnn
+1Hi, Mike,
So, I have another question. I mentioned that I wasn’t able to add columns where I wanted and you suggested that my template might have fixed sections. It does. Now my question is, Can I override the fixed sections in a template and insert columns, or do I need to start over with a new template? I’ve already done a lot of work in this template and would hate to have to start over. Is there a way to disable the fixed sections?
Thanks again.
MaryAnn
+20Hi
Jumping in for Mike here - you wouldn’t necessarily need to start over with your template, but what you can do is add a new section block and drag half of your blocks into that new section. This will then allow you to add a new section in between the two sections, and then insert your columns into that section. I understand that this is likely confusing without images or a video showing this, so if you feel like you need a visual I would suggest reaching out to our support team and they can take a look at your specific template and record a Loom showing how to do this!
+1Thanks so very much, Emma, for your kind reply. I have contacted Support as you suggested.
Many thanks and blessings,
MaryAnn
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