Product Price not populating in Event Properties

Forum|Forum|4 years ago
December 31, 2021
2 replies
148 views

Hi all,

I’m trying to create an AC flow with Added to Cart trigger. When I preview the email, the product price doesn’t appear in Event Properties, hence, price doesn’t show in email.

Could anyone help me with this issue? I’m using BigCommerce.

Thank you very much.

Flows

This topic has been closed for replies.

Best answer by alex.hong

Hi there @Lavender!
Welcome to the Community and thank you for posting your question here regarding BigCommerce. Hopefully we can find a solution together.

My initial guess is the way it's being rendered there isn't data available for the product.price.without_tax_value. I'm not sure how product price is stored in there BigCommerce Admin unfortunately.. but i would assume one of the following in this BigCommerce documentation would work. It is also important to use the right plugins and setup for the right Stencil or Blueprint Theme.

Please also make sure the event.price is a lowercase E as this is case sensitive!

Let me know if that helped!
Alex

alex.hongAnswer

Klaviyo Alum

Hi there @Lavender!
Welcome to the Community and thank you for posting your question here regarding BigCommerce. Hopefully we can find a solution together.

My initial guess is the way it's being rendered there isn't data available for the product.price.without_tax_value. I'm not sure how product price is stored in there BigCommerce Admin unfortunately.. but i would assume one of the following in this BigCommerce documentation would work. It is also important to use the right plugins and setup for the right Stencil or Blueprint Theme.

Please also make sure the event.price is a lowercase E as this is case sensitive!

Let me know if that helped!
Alex

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