Product Review does not appear on recently added products

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Someone can help me ? The tab where people can review the product individually (Product Reviews) does not appear on the products I recently added to my store. Only appears on older products.

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chloe.strangeAnswer

Community Manager

Hi @ruben12,

Thanks for reaching out, it sounds like it could be a misconnection between the account - Review feature.

In order to refresh the setting, navigate to the integration backend > Setting > Apps and Sales channel to Uninstall Klaviyo Review and reinstall by following the guide once more: https://help.klaviyo.com/hc/en-us/articles/16318891028635. Once you have followed the step to remove the integration and reset it please test once more to see if the issue persists. Let me know if you are still seeing the issue.

~Chloe

chloe.strangeAnswer

Community Manager

Hi @ruben12,

Thanks for reaching out, it sounds like it could be a misconnection between the account - Review feature.

In order to refresh the setting, navigate to the integration backend > Setting > Apps and Sales channel to Uninstall Klaviyo Review and reinstall by following the guide once more: https://help.klaviyo.com/hc/en-us/articles/16318891028635. Once you have followed the step to remove the integration and reset it please test once more to see if the issue persists. Let me know if you are still seeing the issue.

~Chloe

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