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Contributor I
May 21, 2024
Solved

Product Review does not appear on recently added products

  • May 21, 2024
  • 1 reply
  • 76 views

Someone can help me ? The tab where people can review the product individually (Product Reviews) does not appear on the products I recently added to my store. Only appears on older products.

    This topic has been closed for replies.
    Best answer by chloe.strange

    Hi @ruben12,

    Thanks for reaching out, it sounds like it could be a misconnection between the account - Review feature.
     
    In order to refresh the setting, navigate to the integration backend > Setting > Apps and Sales channel to Uninstall Klaviyo Review and reinstall by following the guide once more: https://help.klaviyo.com/hc/en-us/articles/16318891028635. Once you have followed the step to remove the integration and reset it please test once more to see if the issue persists. Let me know if you are still seeing the issue. 

    ~Chloe

    1 reply

    chloe.strange
    Community Manager
    Community Manager
    May 24, 2024

    Hi @ruben12,

    Thanks for reaching out, it sounds like it could be a misconnection between the account - Review feature.
     
    In order to refresh the setting, navigate to the integration backend > Setting > Apps and Sales channel to Uninstall Klaviyo Review and reinstall by following the guide once more: https://help.klaviyo.com/hc/en-us/articles/16318891028635. Once you have followed the step to remove the integration and reset it please test once more to see if the issue persists. Let me know if you are still seeing the issue. 

    ~Chloe