"product review" widget showing all reviews rather than product specific reviews.

Question

I am having a problem with displaying my product reviews on my shopify product pages. Right now i have specific reviews for each product I sell. These have been collected by copying the unique link for that product and sending it out for reviews. I have put the reviews on my product pages using the PRODUCT REVIEWS widget, (not all reviews widget) but its still showing all the reviews there so some are not related to that product. I have no option to choose what product I want to display. Please let me know how to fix this.

Byrne C · Accepted Answer

Hey ​@DroneZone,Thanks for the question. Would you mind sending over the link to one of the products on your website? That’ll allow us to inspect the page and take a look at it’s code to determine why this issue is happening. You mention that you’re sure you did not add the All Reviews widget to your product page, so that’s a good first step.Did you add a large amount of products to one product groupin your Klaviyo Reviews settings? If so, then all of the reviews in that group would show up on each product page of the items in the group. I’d recommend checking to see if that’s the issue.If not, let me know, and we can keep looking into this to determine what’s happening!-Byrne

emma.owens · Answer

Hi ​@DroneZone!Checking in on this - were you able to check your Review settings to see if you had any groups set up? Any groups you have set up would show here:https://www.klaviyo.com/reviews/product_groupsLet me know if you have any additional questions!

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials