Contributor III

Solved

Products in my Catalog are not showing up as available options to select for my flow

Forum|Forum|1 year ago
October 24, 2024
5 replies
356 views

I am setting up a post-purchase flow for specific items. I have trigger split based on a Fulfilled Order metric. In the Trigger Split I am using ITEMS - CONTAINS and then selecting my relevant product from the drop-down menu, however some of my products are not showing up in the list as options to select. I have re-synced my product catalog in Klayvio and everything looks correct there, but a number of those products aren’t showing up as choices in my flow. Is there a way to force that list to refresh?

This topic has been closed for replies.

Best answer by bluesnapper

Hi @tiva255

Have those ‘missing’ items ever been ordered (since you integrated with Klaviyo)? If not, they won’t appear in the drop down list.

You can still add them manually to your Items list in the trigger split, however, that can be error prone if you don’t set the value exactly as it should be.

As @ArpitBanjara sugests, place a test order for those items and they should then appear in the drop-down.

Hope that helps

Andy

ArpitBanjara

Principal User II

Hey @tiva255

Can you make sure those products are published on your website? or can you try placing test orders for those products? let me know if that helps

Cheers

Arpit Banjara - Lead Email Marketing Specialist at Flowium

bluesnapperAnswer

Champion & Partner

Hi @tiva255

Have those ‘missing’ items ever been ordered (since you integrated with Klaviyo)? If not, they won’t appear in the drop down list.

You can still add them manually to your Items list in the trigger split, however, that can be error prone if you don’t set the value exactly as it should be.

As @ArpitBanjara sugests, place a test order for those items and they should then appear in the drop-down.

Hope that helps

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

F

fatimafarasha

Contributor II

Has this been solved, there are a bunch of threads about this issue but non seem to resolve. I’m having the same issue and yes my products a published.

T

tiva255Author

Contributor III

It seems that if a product has not been ordered yet, that’s why it doesn’t show in the drop down list. I’m not sure if it’s a perfect solution, but for the products I can’t see in my drop down list, I went to my “products” section in Klayvio and copied the exact name, then paste that manually in the Items-Contains field.

F

fatimafarasha

Contributor II

Thank you and yess I saw that comment. I just ordered a test product that I’m trying to use as a trigger and it hasn’t shown up yet. It’s been 10 minutes so I’ll give it until later to see if the list populate with the product that I’m trying to use as a trigger.

Just curious.. did. this method. worth for you? and how long did you have to wait for your product to show up on the list?

Thanks!

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