Profiles Being Added to a Segment When They Have Not Met All Conditions

Question

Hello Everyone,Anyone have good experience with segments?I am trying to correctly set up a segment that brings profiles in to that segment ONLY when those profiles have 'received' 3 emails (in this case a intro sequence for new subscribers before they get put on my general broadcast 'segment').So the profiles are being added to the segment WITHOUT meeting all the conditions...which is receiving 3 emails.I have tried using the 'subject' filter and the 'message' filter and have created separate segments for each.But profiles are being added to the segments above without 'receiving' all three emails.Anything I can start trying to troubleshoot?Thanks,Ken

ArpitBanjara · Accepted Answer

Hey @SkyGoFlySo I am assuming you are using 3 definitions in the segment using the “OR” condition, correct?If you want only profiles who have received all 3 emails from a particular flow, then I would suggest you use “AND” between those definitions.Something likeReceived email atleast once over all time> where> message> XANDReceived email atleast once over all time> where> message> YANDReceived email atleast once over all time> where> message> Zso profiles would enter this segment only when they have received all these 3 emails. Let me know if this fixes it (Or maybe I dont understand the question correctly?), If not can you please elaborate your question and attach some screenshots of your segment, so that I can look into this more in detail?Let me know if this helps and thank you for posting your question here in the communityCheersArpit

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