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Kinozoom
Contributor I
Kinozoom
Contributor I
March 15, 2023
Solved

Profiles with no source

  • March 15, 2023
  • 1 reply
  • 255 views

I seem to have 64 profiles that have no source. All the others are  Either from my Klaviyo forms or -50(Shopify).

Any thoughts on where these would come from?

    This topic has been closed for replies.
    Best answer by chloe.strange

    Hi @Kinozoom, 

    Thanks for being a part of Community! Without a source, most likely they have been added due to general engagement, rather than subscribing to a newsletter, etc.
    It is possible for profiles to populate as active profiles from within your account, without having subscribed to a List/placed an order/manual upload etc. Klaviyo creates a profile for any visitor that is cookied on your connected website. Klaviyo cookies visitors who have:

    • Been identified via a Javascript Identify API request (through Klaviyo's Identify API)
    • Submitted to a Klaviyo Signup Form (or an integrated Signup Form depending on the integration)
    • Clicked into your site from a Klaviyo email
    • Added  ?utm_email=myemail@example.com to the URL

    This thread also sheds some more light on the source for profiles:


     I hope this helps. Let me know if there are any followup questions. 

    ~Chloe

    1 reply

    chloe.strange
    Community Manager
    chloe.strangeAnswer
    Community Manager
    March 15, 2023

    Hi @Kinozoom, 

    Thanks for being a part of Community! Without a source, most likely they have been added due to general engagement, rather than subscribing to a newsletter, etc.
    It is possible for profiles to populate as active profiles from within your account, without having subscribed to a List/placed an order/manual upload etc. Klaviyo creates a profile for any visitor that is cookied on your connected website. Klaviyo cookies visitors who have:

    • Been identified via a Javascript Identify API request (through Klaviyo's Identify API)
    • Submitted to a Klaviyo Signup Form (or an integrated Signup Form depending on the integration)
    • Clicked into your site from a Klaviyo email
    • Added  ?utm_email=myemail@example.com to the URL

    This thread also sheds some more light on the source for profiles:


     I hope this helps. Let me know if there are any followup questions. 

    ~Chloe

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