Question Regarding Exiting Abandoned Cart Flow

Forum|Forum|3 years ago
June 6, 2023
2 replies
247 views

Hi all,

I have created an abandoned cart flow with different structured emails depending on the product.

The trigger for the flow is ‘Checkout Started’. Should I add a conditional split ‘Has placed order at least once since starting the flow’ where ‘yes’ exits the flow and ‘no’ leads to the next email or will Klaviyo automatically stop the flow if a customer does indeed place an order? Thank you in advance!

Flows

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Best answer by stephen.trumble

Hey @Matija

Thank you so much for asking a great question.

Instead of adding a conditional split, I would suggest adding a flow filter “Has place order zero times since starting this flow”. This will check a customers profile every step of the flow and make them exit if they place an order. It will look something like this:

Hope this helps!

stephen.trumbleAnswer

Klaviyo Alum

Hey @Matija

Thank you so much for asking a great question.

Instead of adding a conditional split, I would suggest adding a flow filter “Has place order zero times since starting this flow”. This will check a customers profile every step of the flow and make them exit if they place an order. It will look something like this: