Solved
Random campaign anomaly: Bounces with iCloud addresses
Just got a really high bounce rate on a campaign 11/18/24 with Apple related addresses (icloud.com).
We did nothing out of the ordinary.
Anyone else experience this?
chloe.strangeAnswer
Community Manager
November 26, 2024
Hi
Higher than normal bounces from Apple inboxes did occur. At around 10:00 am ET, 11/18 these bounces became more frequent and Klaviyo was alerted to the issue.
Through mitigation and escalation through channels our team was able to work with Apple and the issue was resolved by 6:00 ET as their intention was not to block this traffic in the first place.
Our team will continue to work with Apple to make sure an oversight like this does not happen again.
As a next step, you would be able to clone these campaigns and send to anyone who may have bounced from an Apple inbox (Typically mac.com, icloud.com, and me.com). Our status page will always give you up-to-date information if any issue does arise.
~Chloe