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Contributor I
simon722
Contributor I
July 7, 2021
Solved

Recharge and Klaviyo

  • July 7, 2021
  • 3 replies
  • 215 views

Hi I am trying to integrate recharge with klaviyo using the public api key, however this seems to not be showing in my integrations tab within klaviyo. I have also tried via the recharge shopify app to authenticate with no luck - even though it says it’s connected.

Does anyone have any experience with this?

 

Thanks in advance

      Best answer by Dov

      Hello @simon722,

      Thanks for sharing your question with the Klaviyo Community.

      First, are you receiving any errors during the integration process? If so, can you let us know what those errors are?

      You were correct in that you should be following the steps from our integration doc for Recharge rather than installing Recharge through the Recharge Shopify app.

      I would also try triggering an event in Recharge i.e. Started Subscription, to see if that assists with pulling the integration through to the integrations tab.

      3 replies

      Dov
      DovAnswer
      Klaviyo Alum
      July 8, 2021

      Hello @simon722,

      Thanks for sharing your question with the Klaviyo Community.

      First, are you receiving any errors during the integration process? If so, can you let us know what those errors are?

      You were correct in that you should be following the steps from our integration doc for Recharge rather than installing Recharge through the Recharge Shopify app.

      I would also try triggering an event in Recharge i.e. Started Subscription, to see if that assists with pulling the integration through to the integrations tab.

      DD
      S
      Contributor I
      simon722Author
      Contributor I
      July 11, 2021

      Thanks for the reply

       

      It looks like it needed a recharge test order to come through for the metrics to populate in Klaviyo. So that did the trick!

       

      Thankyou

        H
        Contributor I
        Hotip
        Contributor I
        May 2, 2025

        If you want a more convenient, affordable solution that supports more payment methods (iDEAL, Bancontact, Amazon Pay, PayPal, etc.), check out EasyPie Shopify Stripe Checkout, accept subscriptions with payment methods supported by your Stripe account. And integrate Stripe with Klaviyo.

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