Remove dynamic coupons from a flow. Trying to Back-populate

Question

Hi there,

I have a flow that I am trying to back-populate with a list.

I have gone through each email and removed any dynamic coupon in the links and copy, but I still keep getting the error:

“This flow contains dynamic coupons. Remove coupons or change to static coupons and try again.”

Is there anywhere else I should remove the coupons from in order to back-populate it?

krister · Accepted Answer

Boom I found out.I had A/B tests running on subject lines, where the original version had dynamic coupons added in the email content, and I had only removed it from the A/B test versions.I simply ended the A/B tests on those two emails, and recreatedthe testsagain, and I was able to back-populate the flow! :-)Best

Brian Turcotte · Answer

Hi @krister!If you’re absolutely certain that there are no dynamiccoupons anywhere in the flow, Iwould start by logging out of Klaviyo, clearing your browser cache/history, and then close and re-open/login to Klaviyo.It’s possible that a caching issue is preventing Klaviyo from registering the change in your flow.If that doesn’t solve the issue, it may be more helpful to reach out to Support for this matter, since it may require investigating your actual account.If you’re interested, here is another Community thread discussing a workaround for a similar use case:I hope this helps, and thanks for using the Community!- Brian

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