Contributor I

Replenishment campaign: template does not load dynamic content

Forum|Forum|2 years ago
December 13, 2023
4 replies
142 views

Hi

I need help fixing an issue I tried to solve with some " Klaviyo prodigy" from Fiverr, but nobody can fix it, it seems?
I sell coffee, and I want that, for instance, after 8 days, you'll get a reminder if you have bought a 500g pouch. The trigger works, but the dynamic content is displayed wrong; not at all! The email does not show the image of the product the user ordered. The CTA isn't pictured but turns into a link (I can live with that) to link the user to the pre-loaded cart.

Can somebody have a look at that?

None of the chatbot and academy pages helped me solve it. I tried everything, and it is not working!!! I already missed the Christmas sales, as the replenishment flow is the backbone of my shop, and I need that flow up and running ASAP!!!

This topic has been closed for replies.

retention

2025 Champion

Hi @flow23, welcome to the community.

To better help you, can you share a screenshot or copy/paste the values you are using for the the dynamic product fieldst? What platform are you on? What are you using as your event trigger?

Joseph Hsieh // retentioncommerce.com // X: @retention

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flow23Author

Contributor I

ok, here are the screenshots

Flow

For test purposes I have set 1h waiting time after the order. Regular its 8 days, reminder 2 days later (10th day)
When testing I pay the product in full, so the order process goes through
like a real customer

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flow23Author

Contributor I

Here how the trigger works