Review Request Flow Filters

Question

Hello, i’m trying to create a Review Request Flow and used Klaviyo’s suggested setup.

However, i’m confused about the filters?

Submitted reviewzero timesin the last90dayswherereview_ratingequals1
and
Submitted reviewzero timesin the last90dayswherereview_ratingequals2
and
Submitted reviewzero timessince starting this flow

This means they should not have submitted any review since starting the flow AND they have not submitted reviews where rating is 1 AND 2 in the last 90 days. Should it not be an OR instead of AND for the rating?

Bobby · Accepted Answer

Hi @Jen_YEB,The flow filters as you listed them are correct.If the filters instead were:“Submitted review zero times in the last 90 days where review_rating equals 1ORSubmitted review zero times in the last 90 days where review_ratingequals 2”Then that means the profile would only need to meet one of those conditions to pass this block of criteria, which would not be desirable here. If someone submitted a review rating of “1”, but not of “2”, they would pass the above criteria since they “Submitted review zero times in the last 90 days where review_rating equals 2”.The AND/OR statements can be tricky! I typically find saying them out loud can be helpful. And generally, “OR” is to be inclusive and “AND” is to be exclusive.Cheers,Bobby

Jen_YEB · Answer

Hi@Jen_YEB,The flow filters as you listed them are correct.If the filters instead were:“Submitted review zero times in the last 90 days where review_rating equals 1ORSubmitted review zero times in the last 90 days where review_ratingequals 2”Then that means the profile would only need to meet one of those conditions to pass this block of criteria, which would not be desirable here. If someone submitted a review rating of “1”, but not of “2”, they would pass the above criteria since they “Submitted review zero times in the last 90 days where review_rating equals 2”.The AND/OR statements can be tricky! I typically find saying them out loud can be helpful. And generally, “OR” is to be inclusive and “AND” is to be exclusive.Cheers,BobbyThank you!

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