Hi ​@armiadel,

What link are you using for “Review this item?” Would you mind pasting it here? Normally, you’d want to use {{ event.review_link }} as the link that takes a person to a review they can fill out. Also, when you mention that clicking the star ratings doesn’t work, do you mean that there should be a link attached, but it doesn’t take you anywhere, or that it leads to a broken link?

Let me know, and we can work to find out why this is happening!

-Byrne

Hello ​@armiadel , Thanks for reaching out!

It looks like the links in your Review Request Flow are not set up correctly. Try these fixes:

1. Check the Review App’s Email Settings – Some apps, like Loox or Judge.me, have dedicated links for review submissions. Make sure you’re using the correct merge tag for the Review Submission Form, not just the product page.
2. Fix Star Rating Links – If clicking the stars doesn’t work, your app may require a different format for rating links. Check the app’s documentation for the correct dynamic URLs.

If you’re using a Shopify review app, let me know which one, and I can guide you further!

Hello ​@armiadel,

Your Review Request Flow links aren’t working because they’re pointing to the product page instead of the review form. Here’s how to fix it:

1. "Review This Item" Link Fix

• Check your review app (Judge.me, Stamped.io, Yotpo, Okendo) for the correct review submission URL.
• Update the button link to:

  {{ organization.url }}/products/{{ item.product.handle }}?review=write

2. Star Rating Clicks Fix

• Each star should have a unique link:
  (Change rating=5 to 1-4 for other stars.)

Next Steps

Update the links in Klaviyo.
Send a test email to check if they work.
If issues persist, check your review platform’s integration settings.

Let me know which review app you’re using for more specific steps.

Best Regards,

Hi ​@armiadel ! 

Checking in - are you still having issues with your review request links? If so, can you confirm if you are using the ‘Ready to Review’ metric to trigger your flow?