Hi everyone,
I’m struggling with an RSS integration from Substack and could use some expert eyes. I have successfully set up my Data Feed under Settings > Data Feeds, and the preview there shows the correct XML/JSON data from my Substack URL.
However, I cannot get the feed to render within my campaign. Here is what I’ve found:
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Missing Web Feed Option: In my Campaign "Tracking & Settings" page, there is no "Web Feed" dropdown menu available at all. I only see the tracking parameters.
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Editor Limitation: I can only find the "Data Feed" icon (the radio tower) when I switch to the "HTML ONLY" editor. In the Drag-and-Drop editor, the option is completely absent from the top bar and the sidebar.
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The Issue: Even when I am in the HTML editor, select the correct feed via the icon, and use the correct syntax (e.g.,
{{ feeds.Substack_Feed.entries.0.title }}), the preview remains empty. -
Steps taken: * Verified the feed URL is public.
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Switched between XML and JSON content types in the feed settings.
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Ensured the feed name in the code matches the Feed ID.
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Tried cloning the campaign to see if it was a "Regular" vs "RSS" campaign issue, but the cloned version still lacks the Web Feed settings.
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Has anyone encountered a situation where the Web Feed option is simply missing from the campaign settings?
Is there a specific account-level "flag" that needs to be enabled for the new editor to recognize data feeds?
I nowhere see any RSS option when creating a campaing or flow.
It’s just visible in the html editor of a campaign.
Thanks a lot in advance for your help!
Warmly,
Simon
