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Problem Solver I
May 20, 2024
Solved

Segment for active Woocommerce subscribers?

  • May 20, 2024
  • 7 replies
  • 292 views

I’m using the plugin “Klaviyo Toolkit Plugin” to pull in Woocommerce Subscriptions data … 

How do i target ACTIVE Woocommerce Subscription holders only? 

What someone has done,
WC subscription created at least once over all time

???

we don’t really have any “Plans” we have products and they can subscribe to several products at once … I’m not seeing any obvious ways to do this? 

Thanks for any guidance you can give me


 

    This topic has been closed for replies.
    Best answer by JustinL

    Thank you Kaila, but Klaviyo has confirmed that there is no way to do what I am asking without further customization. 

    7 replies

    kaila.lawrence
    Community Manager
    Community Manager
    May 22, 2024

    HI @JustinL! I’m not super familiar with this particular integration, but can you show me what your options are in the dropdown on the condition filter? (The “where” field under “has”). This filter is used to add additional context to your condition. In this case, that would be only active subscriptions. 

     

     

    JustinLAuthorAnswer
    Problem Solver I
    May 22, 2024

    Thank you Kaila, but Klaviyo has confirmed that there is no way to do what I am asking without further customization. 

    Contributor I
    May 22, 2024

    To target only active WooCommerce Subscription holders using the Klaviyo Toolkit Plugin, you need to set up a specific segment based on subscription status. Here's how to do it:

    1. Create a New Segment in Klaviyo:

      • Go to your Klaviyo dashboard.
      • Navigate to "Lists & Segments."
      • Click "Create List / Segment" and choose "Segment."
    2. Define Segment Criteria:

      • Set up the segment conditions to target users based on their WooCommerce subscription status.
      • Use the condition: "What someone has done" > "WC subscription status" > "is" > "Active".
      • This ensures that only customers with active subscriptions are included in the segment.
    3. Save the Segment:

      • Name your segment (e.g., "Active Subscription Holders").
      • Save the segment.

    By following these steps, you will have a segment in Klaviyo that only includes customers with active WooCommerce subscriptions. This allows you to target and communicate specifically with active subscribers.

     

     

     

     

    https://frenchtipnaildesigns.org/
    JustinLAuthor
    Problem Solver I
    May 22, 2024

    faiqarani - thank you

    however, i do not have WC subscription status available to me, the conditions i have are: 

    WC Subscription Created
    WC Subscription Created Value

    WC Subscription Renewal
    WC Subscription Status Change

    and i’m not quite sure how to get active from any of those, none of them has anything remotely related to active subscribers. am i missing something?

    kaila.lawrence
    Community Manager
    Community Manager
    May 23, 2024

    @faiqarani  Where did you get that information? As far as I’m aware that is not a property that exists in that plugin. 

    JustinLAuthor
    Problem Solver I
    May 23, 2024

    Kaila, i believe that person is probably a bot, trying to get traffic to that link

    TRIBE
    Partner - Silver
    Partner - Silver
    July 4, 2024

    Hi @JustinL , creator of the Klaviyo Toolkit plugin here….

    The plugin uses custom profile properties to set the subscription status of users.  You can create segments based off this custom profile property. 

    The properties look like:
    wc-sub-product-XXX

    Where XXX = the ID of your subscription product.

    The value would be active, cancelled, pending-cancel, etc. depending on the subscription status.

    Mike Valera, CEO @ Tribe Interactive - Turning WooCommerce Stores info High-Growth Powerhouses - https://www.madebytribe.com