Problem Solver I

Solved

Segment List Missing Contacts

Forum|Forum|2 years ago
April 18, 2024
6 replies
186 views

Hi there,

I have a segment filtered for all customers who have ordered at least once from my Shopify store. I sent this segment an email a few weeks ago. Now that I want to send another email, I only see a few customers. It looks like the segment is only showing customers that have ordered from my store since the last email was sent. I can’t figure out how to get all the customers who have ordered back into the segment.

Any ideas?

This topic has been closed for replies.

Best answer by NeuroNaturals

I have figured it out! We had 3K+ customers in Shopify but our free Klayvio subscription can only have 250 profiles. So our actual customers were pushed out of that 250. I cleaned up Shopify and now see the customers back in the segment I want. Phew.

Thank you for your support!

Aubrey

bluesnapper

Champion & Partner

Welcome to the community @NeuroNaturals

A ‘placed order over all time’ segment should look like the one below for Shopify.

Can you share a screengrab of your segment conditions?

Thanks

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

N

NeuroNaturalsAuthor

Problem Solver I

Thank you so much for the quick reply and warm welcome, @bluesnapper! This is what I have in Klaviyo. Only 3 customers show up, but I have 12 customers with orders placed. We sent an email to 9 customers through a campaign a few weeks ago, and now those customers are excluded from this segment. Can’t figure out why.

bluesnapper

Champion & Partner

Hi @NeuroNaturals

That’s very strange!

Have you checked the profiles of the purchasers who are not in your segment to see that a placed order event has been captured from Shopify?

Also check https://www.klaviyo.com/analytics/metrics » ‘Placed Order’ » activity feed.

Let me know how you get on.

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

N

NeuroNaturalsAuthor

Problem Solver I

The purchasers who are not in the segment that placed an order were in Klayvio previously, so I am not sure what changed.

I checked the metrics section as advised. The below chart shows the total purchases, but when I go to activity feed, I only see the 3 purchasers mentioned. Is there a way to refresh the data coming from Shopify?

N

NeuroNaturalsAuthor

Problem Solver I

Ok I may be on to something. For some reason the purchasers missing do not have a profile in Klayvio. That makes no sense. Is there an easy way to push them from Shopify back to Klayvio?

Aubrey

N

NeuroNaturalsAuthorAnswer

Problem Solver I

I have figured it out! We had 3K+ customers in Shopify but our free Klayvio subscription can only have 250 profiles. So our actual customers were pushed out of that 250. I cleaned up Shopify and now see the customers back in the segment I want. Phew.

Thank you for your support!

Aubrey

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