Sending domain troubleshooting, need assistance

Forum|Forum|1 year ago
September 27, 2024
3 replies
83 views

Hi there,

I would like to seek assistance and advice on some domain issues. According to my IT team, the domain is connected properly and no issue, however it is not the same on Klaviyo (as per screenshot).

Can anyone help me on this? thank you!

This topic has been closed for replies.

Best answer by Maxbuzz

Hello @LNL There is an option to delete the existing domain and then setup new one. Click on the 3 dots right next to status

M

Maxbuzz

Partner

Hello @LNL

Looks like there is a typo in the branded email settings.

You domain looks like:

lnl.forist.lnl.florist

it should be

send.lnl.florist

https://theforms.pro

L

LNLAuthor

Contributor I

I cant seem to change the domain, trying to change the name at the records page also didn’t work :(

Is there anyone who have a different solution maybe?

M

MaxbuzzAnswer

Partner

Hello @LNL There is an option to delete the existing domain and then setup new one. Click on the 3 dots right next to status

https://theforms.pro

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