Set up trigger based on tag

HI @Paul09 these would be Shopify tags that Klaviyo is pulling from your store. 

Katherine

Hi, Kate!

pulling from my store meaning from the orders, products, or clients tags? 

HI @Paul09 Klaviyo is pulling Shopify tags from your store - these are tags that are added to orders in Shopify either manually or through automation. 

Katherine

Hey @Paul09 

Just wanted to add to what @KatherineB has already shared. We actually have a Help Center document on using Shopify tags. Might help provide further clarity and understanding. 

Thank you! All I wanted to hear is that Klaviyo takes the tags from Shopify orders. If this is true, then this ticket can be closed! :) 

hi I  had a similar question on this as I  was trying to use post purchase flow for previous orders and marked the tag in shopify but I  am getting this issue. does anyone know why?

Hi Suraj, this is most likely because you’re trying to add profiles that don’t have the tag “postpurchase” in it.

@Paul09 you mentioned that this works Shopify orders and then contradicted it when replying to @Surajp8 - make this make sense?!