Sigm-up form not showing email text on mobile (shows on desktop)

Forum|Forum|3 years ago
September 12, 2022
3 replies
173 views

Hi, when a users ads their email address into the text box on sig-up form it is blank (i.e. does not display the email they are entering). It appears on desktop, just not mobile.

Anyone know the fix for this?

Thanks in advance.

Charlie

Sign-up forms

This topic has been closed for replies.

Best answer by Omar

Hi @Tailbird,

this is very frustrating. Have you solved this?
If not please check all the form settings that you've not mistakingly set the font color to white.

I just tested this and did not have that issue by the way.
What I have encountered on some occassions though is that the website CSS is overruling the CSS of the popup which can cause odd behavior. But I'm assuming this is not happening on your end.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

T

TailbirdAuthor

Contributor I

OmarAnswer

2025 Champion

Hi @Tailbird,

this is very frustrating. Have you solved this?
If not please check all the form settings that you've not mistakingly set the font color to white.

I just tested this and did not have that issue by the way.
What I have encountered on some occassions though is that the website CSS is overruling the CSS of the popup which can cause odd behavior. But I'm assuming this is not happening on your end.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

T

TailbirdAuthor

Contributor I

Omar….thanks so much I actually finally worked this out last night and it was in fact the font colour. Not sure how it ever changed in the first place as appears to have been like this for a while (I’ve just come into the business!).

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