Sign up form shows up right away, even though I want to appear it after delay

Forum|Forum|2 years ago
February 11, 2024
2 replies
108 views

Hi,

I have set up A/B(/C/D/..)-tests with different sign up forms in English and German.

For all, I use this set up:

However, I have done some testing of other features of my page lately, and often the sign up form appeared right away. Am I missing something? Did I do something wrong?

Thank you!

This topic has been closed for replies.

Best answer by stam_marko

Hi there,

Could there be a chance that the ‘When someone is exiting the page’ triggers the sign-up form in those cases you mention? I suppose that it’s triggered if your mouse is heading north.

Another question.. is this sign-up form for desktop only?
I’m not sure how the exit detect would work in mobile..

Would you consider testing settings like these instead?

:)

stam_markoAnswer

Expert Problem Solver II

Hi there,

Could there be a chance that the ‘When someone is exiting the page’ triggers the sign-up form in those cases you mention? I suppose that it’s triggered if your mouse is heading north.

Another question.. is this sign-up form for desktop only?
I’m not sure how the exit detect would work in mobile..

Would you consider testing settings like these instead?

:)

Feel free to reach out at: stam@retenso.com

K

Kanal 100Author

Contributor I

Thank you for your answer!

Yes, the explanation with the “When exiting”-trigger as possible cause sounds like it could be the problem. Thank you!

I have excluded it right now, kept the rest with the 25 seconds delay (for this test) and will test shorter delay/options like you showed in the following A/B-test.

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials