Contributor I

Solved

SMS Australia Integration

Forum|Forum|5 years ago
June 2, 2021
25 replies
1262 views

Hi all,

Wondering if anyone has created a work around for sending SMS’s to Australian numbers through a separate integration?

This topic has been closed for replies.

Best answer by stephen.trumble

Hey @DannyP,

It is my honor to finally announce that SMS Australia is now live and can be set up on your Klaviyo Dashboard!

Thank you everyone for your patience while our team launched this feature. We appreciate all of you and are so glad to have you as part of the Klaviyo Community!

Show previous replies

stephen.trumble

Klaviyo Alum

Hey @Priya

The Getting Started with Klaviyo SMS will walk you through how to set up SMS in your Klaviyo account. Please make sure you follow the setup step by step to avoid any delays in your ability to start sending! Just a quick callout for SMS Australia that you should remember when setting up SMS,

When using Klaviyo SMS to send to recipients in Australia, messages are sent from alphanumeric sender IDs. These numbers are free with any Klaviyo SMS plan; however, they have certain limitations. Alphanumeric numbers cannot:

Send MMS messages
Receive either SMS or MMS messages

Note that it’s not possible to hold SMS conversations with AUS recipients, or have subscribers opt in or out via a keyword (e.g., JOIN or STOP). Due to these limitations, click-to-text forms or banners also do not work with alphanumeric numbers.

The pricing model is the same as for the UK: one SMS equals three sends for any Australian recipient.

Thank you for asking the Klaviyo Community!

-Stephen

L

lisat

Contributor I

when will SMS conversations be available in Australia? It’s a big reason why we migrated to Klaviyo...only to realise how we can’t have two-way conversations really takes meaning away from why we migrated to begin with!

W

wernstrom

Problem Solver II

when will SMS conversations be available in Australia? It’s a big reason why we migrated to Klaviyo...only to realise how we can’t have two-way conversations really takes meaning away from why we migrated to begin with!

I could be very wrong, but I suspect that Australia is very rigid with telco laws and what people can or can’t do (thanks Telstra). You wouldn’t think so considering the amount of garbage spam texts so many of us get every day though!

G

GavinK

Contributor I

HI there. I am from Adelaide, Australia and I have been trying to reach out to sales@klaviyo.com to ask some pre-sales questions but I have no reply.

David To

Klaviyo Employee

Hey @GavinK,

If you’re having trouble reaching out Sales team at that alias, you can also always contact our wonderful Support colleagues who can either try to answer some questions you had or further help forward your questions to your Sales colleagues.

A lot of users have also had great success to finding their answers through both our Help Center and from other Community posts!

David

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