SMS source code issue

Forum|Forum|4 years ago
September 10, 2021
4 replies
170 views

Hey everyone!

I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360035056972-Guide-to-Collecting-SMS-Consent

I’m making a text box and I’ve followed the GIF instructions with the following code

<p style="text-align: center;"><a href="sms:+1%20<(844)933-4127>?&body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">Text JOIN to (844) 933-4127</a></p>

As you can see it’s looking fine, but the ‘To’ section when I actually click the message it looks wrong.

I am based in Australia, so I’m wondering whether it’s because of that, a code mistake, and if someone based in the US would see an actual number instead of +1<

Also, with this source code would I be able to create this into a button? Just for appearances and better CTA clicking, I imagine.

Thanks heaps in advance :)

Michael

This topic has been closed for replies.

Best answer by retention

Hey @Michael - welcome to the community!

I think you might have added an extra “space” between the +1 and the number. %20 is URL encoding for a “space” so that’s why it stopped after the +1

Try this code (assuming 844-933-4127 is your number):

<a href="sms:+18449334127?&amp;body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">
Text JOIN to (844) 933-412
</a>

Try to copy/paste the code above in the “Source” editor in Klaviyo to make sure it’s a clean copy/paste. Let me know if it worked!

retentionAnswer

2025 Champion

Hey @Michael - welcome to the community!

I think you might have added an extra “space” between the +1 and the number. %20 is URL encoding for a “space” so that’s why it stopped after the +1

Try this code (assuming 844-933-4127 is your number):

<a href="sms:+18449334127?&amp;body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">
Text JOIN to (844) 933-412
</a>

Try to copy/paste the code above in the “Source” editor in Klaviyo to make sure it’s a clean copy/paste. Let me know if it worked!

Joseph Hsieh // retentioncommerce.com // X: @retention

M

MichaelAuthor

Active Contributor II

Hi Joseph,

Yes that’s perfect! Thank you so much for the help :)

Michael

J

JeffInDallas

Contributor I

I just tried this and it isn’t working (anymore)….has anyone else faced this issue?

David To

Klaviyo Employee

Hey @JeffInDallas,

Have you tried copy and pasting without format and/or manually typing out the code as HTML instead of just placing it in the text editor? A lot of times I see users make the mistake of simply copying and pasting code. However, this causes additional formatting to be brought over which breaks the code function.

Alternatively, what inbox provider are you using and/or testing in? As called out in our How to use an email to collect SMS consent Help Center article:

Note that this approach is designed to automatically open a text message, but it will not work with Gmail or in Microsoft Outlook; however, everyone can see the banner and manually text your number to subscribe, regardless of their inbox provider.

David

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