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Contributor I
February 5, 2025
Solved

So disappointed with Klaviyo that I cannot even summit an email support because I've canceled my plan accidentally.

  • February 5, 2025
  • 1 reply
  • 62 views

We downgraded our plan and didn’t realize we could not send any support email with a $0 plan.
Our plan still had 28 days left but I accidentally clicked cancel plan now.

It is ridiculous how a company like this does not provide any email support, and you have to get on a plan to speak with a real person?!!?

I have an urgent matter I need to speak with them about, does anyone know what I can do here?

    Best answer by Byrne C

    Hi ​@June 

    Sorry you’re having a frustrating experience with Klaviyo right now. 

    What are you looking for help with? I’m happy to step in to assist in any way I can.

    1 reply

    Byrne C
    Community Manager
    Byrne CAnswer
    Community Manager
    February 6, 2025

    Hi ​@June 

    Sorry you’re having a frustrating experience with Klaviyo right now. 

    What are you looking for help with? I’m happy to step in to assist in any way I can.