Hello! I have a client that bounces everytime we send an email, but he wants to receive it. Do you know how we could solve this problem? Here’s the error :
Solved
Soft bounce
+3Best answer by inboxingmaestro
Hi
It looks like a block (soft bounce) happening due to a typo in a domain. Check if this is a correct domain (robertlelduc.com) with valid MX records. The one mentioned in the bounce description doesn’t seem to have a valid MX (refer to the attached screenshot).
Also, confirm if the client has done Sendgrid authentication properly or there’s any typo in the domain in the dns records.
Regards,
Mohsin
+19Hi
It looks like a block (soft bounce) happening due to a typo in a domain. Check if this is a correct domain (robertlelduc.com) with valid MX records. The one mentioned in the bounce description doesn’t seem to have a valid MX (refer to the attached screenshot).
Also, confirm if the client has done Sendgrid authentication properly or there’s any typo in the domain in the dns records.
Regards,
Mohsin
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