SPF Record Missing on Dedicated Sending Domain

Question

Hi everyone,We’re currently sending from a dedicated sending domain that’s fully verified and active in Klaviyo. Everything looks connected and is working as expected.However, after running an external check using MXToolbox, I noticed that the SPF record is missing on the sending subdomain. and, I’m unable to add or edit records myself on Klaviyo.Has anyone experienced this before? Should I reach out to Klaviyo support to have the SPF added manually, or is this something that needs to be handled on our DNS provider?Thanks in advance!

Obeth · Accepted Answer

Hi Nermine,As a follow-up question, is this domain also being used to send emails outside of Klaviyo, like through Gmail, Google Workspace, or any other platform?I ask because we recently encountered a similar situation. When testing the domain externally, it appeared that the SPF record was missing, but it turned out that Klaviyo's sending was correctly configured. The issue was actually with emails being sent through Google Workspace, which hadn’t had the SPF properly set up.If that's the case for you, too, you might need to add or update the SPF record on your DNS to account for other sending services like Gmail, in addition to Klaviyo. Klaviyo support can confirm if their part is fine, but if the DNS is missing entries for other platforms, it would have to be updated at your DNS provider.If that's not the issue, I recommend contacting Klaviyo Support for further assistance.Hope this helps!

RobErnst · Answer

Propagation timedelays with your DNS provider are possible but rare. But if the SPF recordwas created under a subdomain that also may cause it not to show when you do a lookup on your apex domain. Check/fix the record at the DNS provider to make sure the SPF record is on the apex domain set usually with an “@”or nullhostname field. Then check it at mxtoolbox or netbeep.com/help/klaviyo-check

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