Subscribers virgilio.it and libero.it are suppressed after a fallout of those email services

Question

Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January.

Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?

Dov · Accepted Answer

Hi@InezDW,Thanks for sharing this with us. We appreciate you bringing this to our attention.This should be looked at in more detail by a member of our support staff. I’ve created a ticket on your behalf and they will have a look at this for you. Keep an eye out for an email from them.Thanks for being a community member.

Martina Perin · Answer

Hi@InezDW,Thanks for sharing this with us. We appreciate you bringing this to our attention.This should be looked at in more detail by a member of our support staff. I’ve created a ticket on your behalf and they will have a look at this for you. Keep an eye out for an email from them.Thanks for being a community member.Hi Dov, I have the same issue. What should I do?Thanks!M

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