Suppressed profile - how to extract with email address?

Forum|Forum|1 year ago
November 8, 2024
4 replies
105 views

Hello,

I have inherited from a veru populated database that I need to clean but struggling to clean the suppresed profile. Some of them we should keep and some other delete. How do I download the suppressed profile with including the email address?

Thanks for your answer,

Stéphanie

This topic has been closed for replies.

Best answer by ArpitBanjara

Hey @Steph from Georganics

Not sure what you did then, after you open the csv, the first column is literally the ‘email address’. check below

another way - Have you tried creating a segment in Klaviyo? please see below

Once you create this segment, you will have all the profiles that have not given you consent to email marketing or are now suppressed. you can export this segment and convert to a list and delete the list completely from klaviyo

Go to your segment» manage segment» convert to list

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

ArpitBanjara

Principal User II

Hey @Steph from Georganics

If you want to export a csv file of you suppresion list, you can go to Profiles» View Suppressed profiles» click on export csv

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

S

Steph from GeorganicsAuthor

Contributor I

Thanks for your answer but by doing that I don’t have the people’s email address. I only have the names. And to import a file to create a segment to delete it I need the emails.

I hope this is clear but basically I would like to delete a high number of suppressed profile and I have no clue how to do it.

Thanks for your answer,
Stéphanie

ArpitBanjaraAnswer

Principal User II

Hey @Steph from Georganics

Not sure what you did then, after you open the csv, the first column is literally the ‘email address’. check below

another way - Have you tried creating a segment in Klaviyo? please see below

Once you create this segment, you will have all the profiles that have not given you consent to email marketing or are now suppressed. you can export this segment and convert to a list and delete the list completely from klaviyo

Go to your segment» manage segment» convert to list