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Contributor I
February 1, 2023
Solved

Syncing email subscribers with Shopify

  • February 1, 2023
  • 13 replies
  • 2199 views

I have a Klaviyo newsletter sign up form in the footer of a Shopify store and customers receive a welcome discount code. This all works relatively well.


My question is, is it possible to update the ‘Email Subscription’ status to ‘Subscribed’ in Shopify from Klaviyo?

One of the conditions on the discount code in Shopify is ‘for email subscribers’ so unless that status is getting updated the code will not work for them.

 

The help section seems to say this can be updted, but maybe I’m reading it wrong.

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi everyone! 

     

    Happy to share that this bug has been fixed! 

     

    -Taylor

    13 replies

    Contributor I
    November 14, 2023

    Hi all, regarding this, it seems the customer will be created with the subscribe to email, but the problem then is, if you check on the metafields inside the customer profile, the “Accepts Marketing” option is not set to true. 

    According to shopify support , both email subscription status and the accepts marketing have to be set to yes/true so you can send a campaign from shopify email. 

    Can somesone from Klavyio help us understand how we can import the subscribers from Klavyio as true to “accepts marketing” into shopify? 

    Thank you
    Rafael 

    Contributor I
    April 12, 2024

    This is still an issue. The sync from shopify TO klaviyo is NOT importing the subscription status of existing subscribers - only the new once once the integration is established. 

    I had to export my subscribed customers to a properly formatted CSV and upload them to klaviyo to get it to update their subscription status correctly. 

    Contributor I
    December 3, 2024

    To ensure Shopify recognizes subscribers from Klaviyo forms, enable data syncing in Klaviyo's Shopify integration settings. This updates Shopify's 'Email Subscription' status, allowing discount codes for subscribers to function correctly. Alternatively, use Skyvia for seamless data integration between Shopify and Klaviyo.