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Contributor I
Dec 11, 2024 11:49 AM UTC
Solved

Testing abandoned cart flow not working

Hi there, 

I was trying to test my abandoned cart on shopify. I added something to my cart and abandoned it, but the email never triggered and says I never entered the flow, I tried this with two different emails. I am also looking at the ‘recent data’ under the shopify integrations and the activity doesn’t appear. I have subscribed and confirmed which does appear on the list. What am I doing wrong? 

 

 

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ali786
ali786Answer
Expert Problem Solver I
Dec 12, 2024 7:01 AM UTC

can you refresh the klaviyo and check out the metric. Should work

ali raza -🔎www.aliXemail.com

11 replies

chloe.strange
Community Manager
Community Manager
Dec 24, 2024 7:09 PM UTC

​@alihandford 

Here are some troubleshooting steps for the Shopify integration. Hope this helps!

~Chloe