Thank You Email Flow is not working

2 replies
185 views

Hello,
My Thank you email flow isn’t working properly, not all the customers who are placing orders are receiving Thank You emails.

For example today, only 1 thank you email was sent, although I received more than 10 orders on my WooCommerce website.

Any help will be appreciated.

Flows & automation

This topic has been closed for replies.

K

Karim7107Answer

Contributor I

It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours

Thanks for you concern

Kylie W

Champion & Partner

Hi @Karim7107

Thank you for your questions in the Klaviyo Community!

Are you able to please share a screenshot or details of your flow. Details that will show the conditions and triggers. From here, we should be able to help you 😊

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com

K

Karim7107AuthorAnswer

Contributor I

It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours

Thanks for you concern

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