Thumnail product disappeared

2 replies
107 views

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that.

Flows & automation

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Taylor TarpleyAnswer

Community Manager

Hi there @TungKeslyKomen.

Happy to help!

Typically, when you see this, it means that the image link has broken. This cant typically happen whenever you do any thing to update the image.

This thread will walk you through helpful next steps to get this fixed as another user had a similar issue in the past too!

Hope this helps!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @TungKeslyKomen.

Happy to help!

Typically, when you see this, it means that the image link has broken. This cant typically happen whenever you do any thing to update the image.

This thread will walk you through helpful next steps to get this fixed as another user had a similar issue in the past too!

Hope this helps!

-Taylor

Spark Bridge Digital LLC

2025 Champion

Hey @TungKeslyKomen, is that a static feed added into your message? Or dynamic feed?

Typically that breaking can also happen if the item became unpublished or you cloned it in Shopify but the feed is still listening out for the old product.

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