Hey guys,
What’s the best way to trigger an abandoned checkout email to customers depending on their shipping fee? The fee is calculated by the carrier directly within Shopify as the shipping rate is only set to 5% handling fee on our end
We work with a brand selling vitamins which charge shipping based on order weight and dimensions, we want to give customers free shipping as long as the shipping fee is < $10 so it doesn’t cost a fortune.
Would love your pointers!
Best answer by ross_hopkins
Hi
Thanks for asking the community for help. Let me see if I can start the process of getting you a solution to this challenge.
My understanding is that the calculated shipping that you mention isn’t included within the Abandoned Checkout event that comes from Shopify. That being the case, we need to find another way to make that available to you within Klaviyo.
I would be looking into tracking a custom event against the profile. Perhaps something like “Shipping Calculated”, and within that custom event would be data such as “Shipping Amount”, “Weight”, “Shipping Provider” etc.
Then, you’d create a Flow that was triggered based on the “Shipping Calculated” event, with a Trigger filter set to “Shipping Fee is < $10”,
Now, the challenge here is whether you have access within Shopify to do that. Options that come to mind would be the Script Editor of Shopify, or a Shopify Flow that uses a Webhook action to create the event in Klaviyo. Unfortunately I don’t know the specifics of that, and would be dependent on the Abandoned Checkout (Cart) event in Shopify containing that shipping amount.
There’s another option of setting the shipping amount against the profile in the same way as I’ve mentioned above, but I think a custom event is more applicable for this use case.
Does that help at all?
Thanks,
Ross
+14Hi
Thanks for asking the community for help. Let me see if I can start the process of getting you a solution to this challenge.
My understanding is that the calculated shipping that you mention isn’t included within the Abandoned Checkout event that comes from Shopify. That being the case, we need to find another way to make that available to you within Klaviyo.
I would be looking into tracking a custom event against the profile. Perhaps something like “Shipping Calculated”, and within that custom event would be data such as “Shipping Amount”, “Weight”, “Shipping Provider” etc.
Then, you’d create a Flow that was triggered based on the “Shipping Calculated” event, with a Trigger filter set to “Shipping Fee is < $10”,
Now, the challenge here is whether you have access within Shopify to do that. Options that come to mind would be the Script Editor of Shopify, or a Shopify Flow that uses a Webhook action to create the event in Klaviyo. Unfortunately I don’t know the specifics of that, and would be dependent on the Abandoned Checkout (Cart) event in Shopify containing that shipping amount.
There’s another option of setting the shipping amount against the profile in the same way as I’ve mentioned above, but I think a custom event is more applicable for this use case.
Does that help at all?
Thanks,
Ross
+14Hey
Great question! Since Shopify doesn’t natively expose shipping fee as a standalone value in Klaviyo (and it’s not easily passed as a metric), you’ll likely need a workaround.
Here’s a potential approach:
Option 1: Use Klaviyo’s Checkout Started Event + Custom Property (Requires Dev Help)
Option 2: Tag the Checkout with a Shopify Script or App
If development is limited:
Alternative: Offer Free Shipping Blanket Incentive
If granular tracking isn’t feasible, consider:
“Hey… If your shipping cost is under $10, we’ll cover it!”
This way, you don’t rely on technical integrations, and it still nudges conversions.
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