Two-steps authentication - new phone

I’m faced with the same problem but we’re concerned that unchecking Require two-step authentication for all users will reset all of our 9 users, not just the user who has replaced their phone.

Can you advise on how to minimise disruption to all of our users? 

Hello @dsmith,

Great question! Completely understand your concerns here on disrupting other users of the account to reset one authentication. 

To reset one user’s authentication, you would need to have the user who needs their authentication reset reach out and contact support who can reset the authentication on just that user’s login credentials. After resetting it, the user would be able to set up the two-step authentication again upon logging back into their Klaviyo account. 

Thanks for being a Klaviyo Community member!

David

Agreeing that getting a new phone is a total disaster. All the auth codes/set ups are gone. 
The log in screen where you are required to add the code should have a way to start over by scanning the QRcode.

The directions here are plain wrong for my situation. In my case, the multi-factor auth is under my personal settings, not the client’s settings. The client actually has multi-factor auth OFF in my case. 
 

The setting to turn of multi-factor is here: account → personal →Multi-factor Authentication.
 

Coming back 2 years later to update in case anyone hits this same scenario: I had 2FA enabled but no SMS verification, and needed to switch my authenticator app. The Settings → Personal → Security section did not list a way to remove or update my existing authenticator app. Clicking “Add another method” only offered SMS as the new method.

But after configuring SMS as an additional method, the Settings screen then showed an option to remove the existing 2FA app. Then clicking “Add another method” also showed the option to add an authenticator app with a QR code.